Obtaining a DxDiag
DxDiag, short for DirectX Diagnostics, is a tool used for obtaining system information that is very useful for diagnosing and solving many different issues.
To get a DxDiag report, follow these instructions:
Hold your “Windows” key and press “R” together, to bring up a run dialogue. Type “dxdiag” in the Run window and press enter.
You may get a few prompts on verifying WHQL, say yes; then you should get a window that looks like this:
Press the button “Save all information” as shown above. Please take note of where you are saving the file to. (By default it should be Desktop)
Find the file you just saved and open it, as shown here:
Please copy ALL of the text (right click on any empty space, press “select all”, right click again, press “copy”) in this file and paste it onto a text sharing website, such as Ubuntu Paste.
First, paste the text that you copied from the file into the text area in the center of the page at Ubuntu Paste. The “Poster” field will be your Minecraft/Discord Username.
Press the “Paste!” option and it will redirect you to a URL with all the text you pasted. Copy the URL out of your address bar and visit one of the technical support resources. Give them a brief description of your issue along with the link to your DxDiag report.
From there on, they will give you further instructions.