Run the AMD driver installer and you should get an option to extract the files to a
destination. Choose anywhere you wish, but keep this location in mind. Once the files have
been extracted, the installer will try to install the driver. If it works, you can stop
reading here, if not you can continue.
Go back to Device manager and expand the "AMD" device that should be under the "Display
Adapters" as before. Right click it and choose "Update Driver Software…" and then "Browse my
computer for driver software." You should get another menu, *do not* press "Browse" and
instead press "Let me pick from a list of device drivers on my computer." At the bottom
right, select “Have Disk…” and then "Browse…" – go to the folder which you extracted the AMD
You should see the folder “Packages,” open it. Then browse to "Drivers," “Display.” You may a
list of folders with "_INF” at the end of their names. The folder with the larger name is
the 64-bit driver and the file with the shorter name is the 32-bit driver. Depending on your
OS architecture, open the folder that relates to what you have (if you only see one folder,
use that one). Then you should get a list of files, look for the first one that has an
“.inf” extension and select it. Then back at the prompt select “OK” and the driver should
install on your computer.
If the driver still does not install, your operating system may not be compatible with the
driver and thus Windows will still refuse to load the driver. In this case you should run
Windows Update to get whatever driver is currently available for your computer.
For reference, this video demonstrates
the install process. Note that certain parts of the video may differ from what it looks
like on your PC, although the concept is the same.